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Article posted on June 11, 2017

Unqualified building and pest inspector crashes $900K Gold Coast home sale

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The following is an actual case study taken from the field. A distressed homeowner called us to say that she has just lost the sale of her $900,000+ home due to the buyers building and pest inspector condemning the house with termites. The buyer walked away and purchased a nearby home instead. This client called us for independent clarification of the condition of the home.


Details of job

Customer name – Craig.K

Suburb – Paradise Point Gold Coast Queensland

Property Type – Residential home

Property Description – Large 2 level home

Reason for Call out/Pests reported – This home is for sale, this homeowner (Our customer) just had a buyer organised a pre-purchase pest and building inspection done the day before our site visit. The buyer has terminated the $970,000 sale due to active termites and damage being found during inspection by the Pest & Building company.

The distressed homeowner has called Pest-Ex to provide advice on treating the termites so the can re-list the home for sale.

Initial assessment – We immediately attended the property, upon our site visit we assessed the current report provided by the homeowner (As the previous buyer terminated the sale they provided the report stating the findings and why they terminated the sale) The report stated termite mudding/damage found on external brickwork and roofing timbers in the top level of the roof, the report also stated that there is high moisture backing onto the shower and was verbally told by the inspector that its most probably a termite nest in the wall!

Possible reason for infestation – The areas found by yesterday’s building and pest inspector are not termites! These areas of so called termite mud and damage was actual wasp mud from wasps nesting, this is the most UN diagnosed inspection we have seen in the last 10 years. The homeowner is furious, we advised a full inspection in accordance with Australian standards to give the customer clear advice, as we were not prepared to rely on the report supplied . During our inspection, we did find a moisture reading in the wall backing onto the shower. We investigated this further with a thermal imaging camera and this confirmed that the tap washer on the shower was the faulty cause (Probably a $2 tap washer!) We also used a termatrac motion device and invasive to confirm no movement of termites or damage in the moisture area.

These mud nests visible on external brickwork and roofing timbers are wasps not termites.

wasp nest found during termite inspection by pest ex e1497143734513 image

Several areas of the roof had mud nests from wasps/hornets

EBD7029A 8687 4D82 BC1C 9559E5310D04 e1497433109140 image

Technician confirms shower leak during termite inspection using thermal camera: Image below shows the water was penetrating under the carpet also from a leaking tap washer.

termite inspection thermal image e1497143695634 image

Description of work performed -Pre sale Timber Pest Inspection and photo report, Tools included were moisture meter,sounding device,torch,thermal camera,termatrac motion sensor & a properly trained termite technician,

Areas of property inspected– external,interior,yards,garage & roof void.

Considerations – We advised the clothing and personal items be removed out of the cupboard backing onto the shower to allow a thorough inspection of the moisture area.

Preventative recommendations– Rectification of leak in shower recommended immediately. This client was also provided with a full timber pest inspection report by us.

Customer feedback/thoughts – This customer has lost a sale over $900,000 of their home due to an inaccurate pest and building inspector. The customer has contacted a legal firm regarding the matter. She has also advised us that upon a pest licence check of the inspector it was found that the inspector has been licensed for about 3 weeks. This is a huge problem at the moment. Builders are getting their pest inspection/termite inspection licences in as little as 3 days, and calling themselves professionals! Its recommended you should always use a professional in both fields. Always use a qualified builder to perform a building inspection, And always use a qualified pest inspection company to do your pest inspection, preferably one who also treats termites regularly. Most termite inspection company’s treat termite infestations on a daily basis, after years of treating termite infestations in homes we get used to finding where and how termites get in.

Pest-Ex has been performing Pre-Purchase pest inspections for over 10 years. We are not builders, We recommend a licensed reputable building inspector, usually 1 of 2 inspection firms we have worked with for over 10 years. And we work together during the inspection, We are seeing this day in day out, Customers calling us saying they are buying a home and want a pest and building inspection for $380! These customers need to realize these are builders who are calling themselves professional pest inspectors after a weeks training!

These so called professionals do a building and pest inspection in usually 45 minutes.

Cost – The cost of our services was $250.00 inc gst

Duration – 2 hours

Summary – This seller has lost a $900,000 sale of their home due to an inexperienced inspector. If the buyer had of hired a professional building and pest inspection company that uses technicians with years of experience this would not have happened. Its like us pest inspection technicians getting a builders licence in 3 days! And reporting on homes building conditions Its outrageous.

The homeowner is pursuing legal action against the building and pest firm that they say caused them the loss of sale……To be continued


Choose Pest Ex for your pest control and termite treatment needs because:gold coast building and pest image

  • We offer unbeatable same day onsite service and communication
  • We ensure all of our work adheres to Australian Standards and our products are environmentally friendly
  • Our pest controllers are qualified timber pest inspectors (Cert 3 – Pest management technical)
  • We have worked in the local area for over a decade, and have serviced over 7,000 satisfied customers
  • We work with home and business owners, and have experience with a wide range of different types of properties including retail centres, schools, hotels and cafes

So don’t leave your pest control in the hands of a less experienced dodgy backyard pest control providers. Call us today, and know that the job will be done properly.



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5 Star Google reviews from both Gold Coast & Brisbane locations

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Kent Bailey
11 months ago
Just had my home barrier treatment for termites by Pest Ex. In every way a brilliant job and fantastic friendly service unlike...read more anything else I have struck on the Gold Coast. This is a very professional company and every person involved was excellent in every way. Strongly recommend them to all who read this review because you won't do better.
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Christie McCabe
a year ago
On time. Efficient. Friendly. Informative. Well priced. Our experience with Pest-Ex was easy from the moment Reception answered our call. Our routine...read more pest inspection could be done the next day (a Saturday which is most convenient for full time workers). Karl arrived at 7am with a smile to complete the service and carried out the work efficiently informing us of the process where required. Thanks team.
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Chris Burt
2 years ago
Very professional and able to identify our pest problem on the spot. Was on time and great communication with admin girls via...read more phone. Very conscious of keeping our pet safe after the treatment which was a classy touch. Highly recommend!
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6 months ago
Great people and always helpful and providing a good service.
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Lorrie Cruickshanks
a year ago
Thank you to Garyn who first identified the issues, he was extremely thorough and prompt and then to John and Janine and...read more the team who treated and area and placed the baits. The process was fully explained and they were extremely courteous and very professional. Thank you to all the team. The office also kept us up to date with when their representatives would be visiting and this is very much appreciated. Great work.
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Donna Hamerton
a year ago
After reading reviews, I'm glad that I chose Pest-Ex. Maria in the office was more than understanding to accommodate me and times....read more I was able to get a booking the same day I made the enquiry. Garyn my technician was even able to come earlier. When he arrived he was happy to explain everything that was going to happen and how to work around my pets and children. Need pest control done - hire these guys.
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Phoebe Worth
2 years ago
Impressed with the service. The technician Steve was on time, friendly and thorough - you could tell he was not rushing the...read more job. Will be using Pest-Ex again. Thanks guys!
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Mickey Ketch
a year ago
This company actually investigates the problem instead of just spraying your place and leaving. Very HIGH knowledge and experience in what they...read more do. They took the time to investigate the cause, the source of the problem and elimnated it completely which included going through every cupboard, cracks hiding spots the lot. We had a cochroach problem in our apartment for 3 months and we had 4 different companies come out and NONE of them investigated they only sprayed. After we called PestEx, Mr. Phillips was very knowledgeable and experienced eliminating our problem entirely. We also use PestEx in our shop and both Mr Phillips and Marty are EXCELLENT in resolving and maintaining pest problems. HIGHLY RECOMMEND PEST EX. BEST I'VE SEEN IN QUEENSLAND.