Facebook Pixel
Article posted on June 29, 2017

After Failed DIY Pest Control Homeowner Calls Pest-Ex For Help

The following is an actual case study taken from the field. A concerned homeowner called us to say that they have a large amount of small cockroaches that seem immune to their DIY pest control spray from the supermarket. After using can after can they decided to call us for service.


DIY Pest Control usually fails

Customer name – Darryl & Sue. S

Suburb – Location of property – Logan – Brisbane Queensland

Property Type – Residential Home

Property Description – Small slab on ground home, single storey

Reason for Call out/Pests reported – Customer says there is small cockroaches everywhere.

cockroach infestation

Initial assessment – Upon the initial call out visit our technician could smell the roaches whilst knocking on the front door to meet the client! We entered the kitchen to see literally hundreds of small cockroaches, also in bathrooms and laundry.

pest control problem

Possible reason for infestationThis client hadn’t had a pest control service for over 8 years, as her home was an older designed home with vinyl flooring in kitchens, this provided a vital breeding ground for small German cockroaches. These roaches breed rapidly! usually double the speed of the Australian or American roach. The house was also clean and tidy, these German roach infestations can also occur in immaculate homes only a few years old. The technician also noticed cans of DIY pest control sprays. The client unaware that these cans are usually useless on German roaches, As the shell is so thick on the small roach it’s difficult for the sprays to affect them. Treatment must be done using gels, flushing agents and a thorough initial assessment.

Description of work performed – A standard pest control service was done to the home also we completed a thorough service for German cockroaches,

Areas of property treated – This included internal external perimeter spray, dusting of wall cavitys/weep holes and roof voids. This usually is enough to treat a normal home. Due to the infestation of German roaches we also used gel in cracks and crevices throughout the kitchen, laundry and bathrooms. The corners of the vinyl flooring were also lifted and gel was applied to areas beneath. We then installed some glue/sticky traps to monitor the infestation, this was monitored on a second visit 14 days after the initial service. On the second site visit the customer reported only seeing 1.2 small roaches per day on the kitchen floor, usually moving very slow she said. We were confident our initial service was successful, however there was little gel left in the treated areas of kitchen, so gel was reapplied to areas to knock down any further early stages of cockroaches. We provided a call to client 14 days later to confirm a pest free home.

pest control treatment by pest ex

ConsiderationsFish tank covered during treatments

Preventative recommendations – Keep kitchen clean, mop floors and wipe benches regularly and service the home yearly for pest control.

Customer feedback/thoughts – This customer is happy with the results of our pest control treatment targeting German roaches. The customer had already invested/wasted about $50 in DIY pest control sprays and cans.

Cost $220 inc gst

Duration 1.6 hours

Summary – It’s important to have your home serviced yearly by a licensed pest control firm. The costs from company to company will vary, but be aware pest control treatments vary depending on the price. It’s important to ask your pest control company if cockroach gel is used during a standard service? Why? A small German roach infestation will be eliminated quickly if gels are used, these small tubes of gel used usually cost around $55-$65ea. the perimeter sprays and dusts wont usually affect these pests. So, invest in professional pest control services yearly.


Choose Pest Ex for your pest control and termite treatment needs because:gold coast building and pest image

  • We offer unbeatable same day onsite service and communication
  • We ensure all of our work adheres to Australian Standards and our products are environmentally friendly
  • Our pest controllers are qualified timber pest inspectors (Cert 3 – Pest management technical)
  • We have worked in the local area for over a decade, and have serviced over 7,000 satisfied customers
  • We work with home and business owners, and have experience with a wide range of different types of properties including retail centres, schools, hotels and cafes

So don’t leave your pest control in the hands of a less experienced dodgy backyard pest control providers. Call us today, and know that the job will be done properly.

Ask a question below. To contact Pest-Ex directly click here

Your email address will not be published.

Prevent infestations & protect your property

Reviews Icon
White Star 5.0

30 reviews

Google Reviews
White Star 5.0

30 reviews


5 Star Google reviews from both Gold Coast & Brisbane locations

Google image
Kent Bailey
11 months ago
Just had my home barrier treatment for termites by Pest Ex. In every way a brilliant job and fantastic friendly service unlike...read more anything else I have struck on the Gold Coast. This is a very professional company and every person involved was excellent in every way. Strongly recommend them to all who read this review because you won't do better.
Google image
Christie McCabe
a year ago
On time. Efficient. Friendly. Informative. Well priced. Our experience with Pest-Ex was easy from the moment Reception answered our call. Our routine...read more pest inspection could be done the next day (a Saturday which is most convenient for full time workers). Karl arrived at 7am with a smile to complete the service and carried out the work efficiently informing us of the process where required. Thanks team.
Google image
Chris Burt
2 years ago
Very professional and able to identify our pest problem on the spot. Was on time and great communication with admin girls via...read more phone. Very conscious of keeping our pet safe after the treatment which was a classy touch. Highly recommend!
Google image
6 months ago
Great people and always helpful and providing a good service.
Google image
Lorrie Cruickshanks
a year ago
Thank you to Garyn who first identified the issues, he was extremely thorough and prompt and then to John and Janine and...read more the team who treated and area and placed the baits. The process was fully explained and they were extremely courteous and very professional. Thank you to all the team. The office also kept us up to date with when their representatives would be visiting and this is very much appreciated. Great work.
Google image
Donna Hamerton
a year ago
After reading reviews, I'm glad that I chose Pest-Ex. Maria in the office was more than understanding to accommodate me and times....read more I was able to get a booking the same day I made the enquiry. Garyn my technician was even able to come earlier. When he arrived he was happy to explain everything that was going to happen and how to work around my pets and children. Need pest control done - hire these guys.
Google image
Phoebe Worth
2 years ago
Impressed with the service. The technician Steve was on time, friendly and thorough - you could tell he was not rushing the...read more job. Will be using Pest-Ex again. Thanks guys!
Google image
Mickey Ketch
a year ago
This company actually investigates the problem instead of just spraying your place and leaving. Very HIGH knowledge and experience in what they...read more do. They took the time to investigate the cause, the source of the problem and elimnated it completely which included going through every cupboard, cracks hiding spots the lot. We had a cochroach problem in our apartment for 3 months and we had 4 different companies come out and NONE of them investigated they only sprayed. After we called PestEx, Mr. Phillips was very knowledgeable and experienced eliminating our problem entirely. We also use PestEx in our shop and both Mr Phillips and Marty are EXCELLENT in resolving and maintaining pest problems. HIGHLY RECOMMEND PEST EX. BEST I'VE SEEN IN QUEENSLAND.