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Article posted on June 07, 2017

Poor Installation of Termite Barrier Leads to Re-infestation – Pest Ex Saves the Day

The following is an actual case study taken from the field. A distressed homeowner called us to say that she believed her home had a live termite infestation. Unfortunately, she was right. Thankfully, the team of Pest-Ex were able to help and get the problem sorted out quickly and without fuss.

Customer name – Jenny

New customer/existing customer – New customer

Suburb – Broadbeach Waters. Gold Coast, Queensland

Property Type – Residential home

Property Description – Single storey slab on ground brick/tile home constructed in 1999

Reason for Call out/Pests reported – Active termites found by customer in laundry

Initial assessment – Onsite assessment of the affected area of customer concern was completed on the day of customer enquiry. Schedorhinotermess-spp termites were present in the wall cavity behind laundry. This finding was achieved by using highly accurate thermal imaging cameras as shown below. Active Termite mudding removed from laundry wall cavity- Schedorhinotermes-spp (Hard and soft wood eating termites)

Actual Termites discovered in Laundry wall cavity

termites found laundry wall cavity image

Possible reason for infestation – This customer had a previous termite barrier installed due to a termite attack 2 years ago. Our termite inspection revealed that the previous termite barrier was installed incorrectly. The Termite reticulation line was installed by another company also, just 2 inches under the soil. The past company hadn’t trenched around the perimeter, but instead – just laid the line and sprayed over the top.

We found bricks and builders rubble against the wall edge underground. This barrier was incomplete and not installed correctly at all. Due to a poor install, the chemical used in the past treatment simply didn’t reach down to the base of the footings. So, there is a high possibility the original termite entry point was never treated, and the termite colony continued to attack the home or perhaps even a new termite colony followed the old termite tunnel/entry point into the home.

In other words, the previous termite treatment failed completely.

Incorrectly set termite reticulation line

termite reticulation line image

Danny showing the reticulation line, which should be 25-40cm under ground. Not near the surface. (Poor workmanship)

Description of work performed – After the initial consult with the home owner a termite inspection including thermal imaging was booked in the following day. Our termite inspection revealed termites were also active in window frames and roof void truss timbers and bottom plates. A new Termidor termite barrier was recommended and approved by the client. We installed a complete perimeter termite termidor barrier around the home and issued an 8 year warranty to the client.

Thermal imaging camera detects active termites in Laundry

thermal imaging camera termites image

Thermal imaging camera detects live termite mudding behind laundry plasterboard (shown in blue).

termites roof void truss image

Termite damage and live activity in roof void truss timbers

Areas of property treated – We performed a stage 1 Live Termite Control Treatment, which included a Termidor dusting treatment to areas of live termite activity in the wall cavity of the laundry, window frames of the laundry and bathroom and roof void truss timbers. 21 days later we re-inspected the areas of activity and confirmed successful elimination of the termites.

We advised the customer that the previous termite barrier had failed due to poor installation techniques. Jenny informed us that the previous company was no longer in business, or contactable. Go figure!

Considerations – Jenny had a large bird cage filled with  a number of large birds. We ensured the cage was placed in the garage during treatment.

Preventative recommendations – After completion of the perimeter barrier we advised Jenny to contact a licensed building firm to provide quotes for repair works (on the waste material and damaged brickwork that allowed termite access to the property).

Customer feedback – As you can imagine, Jenny was originally quite unhappy and had little trust in pest control company’s as her past termite treatment had failed. We informed Jenny of the problem, walked her through why it had failed, pointed it out and explained to her in simple terms why her previous treatment had failed. The result was a happy client as she completely understood the process on why she still had the termites and what needed to be done to eliminate the termites properly.

Cost – Total cost including the termite inspection, active termite control and full perimeter protection barrier with an 8 year warranty – $3,100 inc GST

Duration –

  • Stage 1 termite inspection and live termite control 3.2 hours
  • Stage 2 External perimeter Termidor barrier installation 2 technicians 8 hours

Summary – Jenny’s home is now free of termites and repairs are now underway by a builder to reapair the brickwork. We will continue to perform annual termite inspections to Jenny’s home to ensure no further issues arise.

pest reports pest imageReady to WORK WITH PEST EX?

Choose Pest Ex for your pest control and termite treatment needs because:

  • We offer unbeatable same day on site service and communication
  • We ensure all of our work adheres to Australian Standards and our products are environmentally friendly
  • Our pest controllers are qualified timber pest inspectors (Cert 3 – Pest management technical)
  • We have worked in the local area for over a decade, and have serviced over 7,000 satisfied customers
  • We work with home and business owners, and have experience with a wide range of different types of properties including retail centres, schools, hotels and cafes

So don’t leave your pest control in the hands of a less experienced dodgy backyard pest control providers. Call us today, and know that the job will be done properly.

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30 reviews

Google Reviews
White Star 5.0

30 reviews


5 Star Google reviews from both Gold Coast & Brisbane locations

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Kent Bailey
11 months ago
Just had my home barrier treatment for termites by Pest Ex. In every way a brilliant job and fantastic friendly service unlike...read more anything else I have struck on the Gold Coast. This is a very professional company and every person involved was excellent in every way. Strongly recommend them to all who read this review because you won't do better.
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Christie McCabe
a year ago
On time. Efficient. Friendly. Informative. Well priced. Our experience with Pest-Ex was easy from the moment Reception answered our call. Our routine...read more pest inspection could be done the next day (a Saturday which is most convenient for full time workers). Karl arrived at 7am with a smile to complete the service and carried out the work efficiently informing us of the process where required. Thanks team.
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Chris Burt
2 years ago
Very professional and able to identify our pest problem on the spot. Was on time and great communication with admin girls via...read more phone. Very conscious of keeping our pet safe after the treatment which was a classy touch. Highly recommend!
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6 months ago
Great people and always helpful and providing a good service.
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Lorrie Cruickshanks
a year ago
Thank you to Garyn who first identified the issues, he was extremely thorough and prompt and then to John and Janine and...read more the team who treated and area and placed the baits. The process was fully explained and they were extremely courteous and very professional. Thank you to all the team. The office also kept us up to date with when their representatives would be visiting and this is very much appreciated. Great work.
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Donna Hamerton
a year ago
After reading reviews, I'm glad that I chose Pest-Ex. Maria in the office was more than understanding to accommodate me and times....read more I was able to get a booking the same day I made the enquiry. Garyn my technician was even able to come earlier. When he arrived he was happy to explain everything that was going to happen and how to work around my pets and children. Need pest control done - hire these guys.
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Phoebe Worth
2 years ago
Impressed with the service. The technician Steve was on time, friendly and thorough - you could tell he was not rushing the...read more job. Will be using Pest-Ex again. Thanks guys!
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Mickey Ketch
a year ago
This company actually investigates the problem instead of just spraying your place and leaving. Very HIGH knowledge and experience in what they...read more do. They took the time to investigate the cause, the source of the problem and elimnated it completely which included going through every cupboard, cracks hiding spots the lot. We had a cochroach problem in our apartment for 3 months and we had 4 different companies come out and NONE of them investigated they only sprayed. After we called PestEx, Mr. Phillips was very knowledgeable and experienced eliminating our problem entirely. We also use PestEx in our shop and both Mr Phillips and Marty are EXCELLENT in resolving and maintaining pest problems. HIGHLY RECOMMEND PEST EX. BEST I'VE SEEN IN QUEENSLAND.